FAQs

Got A Question?

To view Soake current wholesale prices and place orders you must first register with us. We will review your information and upon acceptance you will be notified. Once approved you can login and view current prices, availability and place an order with us.

Please go to the following page to register now.

To view current prices and place orders you must first register with us. Once we have reviewed your information you will be emailed a username and password which can be entered into the ‘Trade Login’ box in the top right hand corner of every page. This login information will allow you to view product codes, prices, current stock levels and will allow you to place an order with us. This form will not allow you to apply for a 30 day credit account. You may only apply for a 30 day credit account after you have placed your first order with Soake.

The minimum order value is £100 exclusive of VAT. The minimum order value for back orders is £50.

Delivery times can vary due to your location. For UK mainland orders we aim  to deliver within 48hrs from placing your order. This is not always possible during peak times and we can not guarantee the courier service. For Scottish Highlands and islands and Northern Ireland delivery we aim to deliver within 72 hours. For destination in Europe and the rest of the world please allow 3-10 days. Larger orders via sea freight will take longer.

For carriage free orders to UK mainland your order value must reach the minimum order value of £250 and for Scottish Highlands and Islands and Northern Ireland this value is £275.

Carriage overseas will be charged at cost. Carriage charges are estimated whilst placing your order online and will be confirmed on your actual invoice following despatch.

If you have a specific delivery requirement please inform us straight away and we will try our best to fulfil your request. We do not offer dropship delivery service to your customers. For specific delivery times such as prior to 10am or Saturday delivery there may be an additional charge.

We have several options on how to pay. Whilst placing your order online you can pay via Paypal or Card (using Sagepay). Alternative options to pay are Bacs payment or Cheque. We will supply details on how to pay this way after your order has been placed. Our sagepay card payment system is one of the most secure payment processing systems on the market. We have not had a single problem with Sagepay so we can offer total security. No card details are stored on our system and Soake staff do not even see them.

If you can not log into our website but you do have an account ‘get password’ request form. This will email the password back to the email address associated with the account. If you have placed an order with us in the past then please do not re-register. We will have your details in the office.

If you have tried everything then please contact the office 01423 341000 or email info@soake.co.uk for further assistance.

If you have never visited our website before and you wish to trade with us then please register with us and we will get you a password.

Soake will pack and send out your order from our warehouse in perfect condition. We use Parcelforce, DHL and DPD for shipment of parcels or pallets and they have a good quality service. On receipt of your delivery, you must inspect your pallets or parcels for any damages or discrepancies whilst the driver is there and before you sign for the delivery.

If there are damages then do not sign for the delivery or sign for ‘as damaged’. We are not able to make any claim or replace damaged items unless the items have been signed for as damaged with the driver. Please also ensure that you keep any original packaging. This will be required in the case of a collection being arranged. 

Please email all queries regarding damages including photographic evidence to info@soake.co.uk WITHIN 3 DAYS OF YOUR INVOICE!

If an item is showing out of stock, there are two possibilities, it has either sold out and not being replaced or there are more coming in. If the product is discontinued and now out of stock please look out for any details showing a possible replacement or alternative. If the product is showing in soon, please place your order and we will send it on to you when it has come into stock

*PLEASE NOTE*

WE WILL NOT SEND ANY BACK ORDER ITEMS OUT THAT FALL BELOW THE £50.00 MIN VALUE TO DISPATCH ON BACK ORDERS

If you email info@soake.co.uk we will point you in the direction of your nearest stockist.